Address: 2926 Barker Cypress Rd, Houston TX 77084
Call Us: (281) 829-8616
Frequently Asked Questions
Please read our FAQ before sending us a message.
Shipping rates would vary based on the items in cart. A flat rate shipping cost would apply starting at $4.00 for the first item and certain additional items can be shipped at a discount.
For items shipped within USA, it would take around 1 – 5 business days depending on the address it is being shipped to.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
Unless you received the item damaged or faulty, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
To make data transfer as secure as possible, this website uses SSL encryption. This is indicated by the prefix https://… However, electronic communication can never be completely secure. All data and information that you access and/or transmit online may be obtained illegally by third parties. We cannot assume any responsibility or liability for the disclosure of information due to errors and/or illegal access during data transmission by third parties.
Contact us at Support@HoneyandCosmo.com if you have any further questions.
Yes, you will receive a conformation to the email provided at checkout with the order id, items ordered and the total cost including shipping and tax.
Send us an email
If you have any questions you can fill out the form below or you can contact us at Support@HoneyandCosmo.com